Frequently Asked Questions

Below are answers to the most frequently asked questions about our services. If you do not find the answer to your question here, please submit a question to us using our Online Help Form.


1. Upon ordering, when do I receive the 800#, extension, and web address to have printed on my invitations?
2. Do you contact guest(s) who do not respond by the required date?
3. Do I order my invitations from you?
4. At what stage of the planning process do I order your services?
5. When is payment due?
6. Can guest(s) RSVP online if I do not purchase the Wedding Homepage Service?
7. How do I submit my Guest List to you?
8. How should RSVP information be displayed on the invitation?
9. How often can I get an update on guest confirmations?
10. What additional information can you provide to my guest(s) as they RSVP?

11. How do we provide the information to appear on our Wedding Day Homepage?
12. How do guest(s) reach our Wedding Day Homepage?
13. What information can be displayed on our Wedding Day Homepage?
14. How long will our Wedding Day Homepage be available?



1. Upon ordering, when do I receive the 800#, extension, and web address to have printed on my invitations?

When ordering, you will receive this information immediately. If you order online, this information will be emailed to you within 15 minutes of placing your order.

2. Do you contact guest(s) who do not respond by the required date?

Yes. We will begin calling guests who have not RSVP'd approximately 1 week before your final guest count is needed.

3. Do I order my invitations from you?

No. We do not sell invitations. You order your invitations from the vendor of your choice.

4. At what stage of the planning process do I order your services?

Order the service before ordering your invitations. You will be given a toll-free number and personalized extension number to have printed on your invitation or reception card.

5. When is payment due?

Payment is due before guest(s) begin to RSVP. We can work with you, and exceptions can be made.

6. Can guest(s) RSVP online if I do not purchase the Wedding Homepage Service?

Yes. If you choose not to use our Wedding Homepage Service, you may still print our reservation site (www.sendrsvp.com) on your invitations for your guests to RSVP online. When they visit the site, they will not see a homepage, rather a reservation form.

7. How do I submit my Guest List to you?

You can send us your guest list, phone numbers included, via postal mail, email, or fax. Please click here to view contact information.

8. How should RSVP information be displayed on the invitation?

Most wedding customers put the RSVP information on their reception cards. For other events, we recommed placing the RSVP information directly below your event information on your invitation. View Samples

9. How often can I get an update on guest confirmations?

Your up-to-date guest list is available to you 24 hours a day via our web site. You will be given an access code to view your list online whenever you want.

10. What additional information can you provide to my guest(s) as they RSVP?

We can provide additional information such as meal choices, registry information, and more. Having an adult only wedding or party? We can help keep it that way.

11. How do we provide the information to appear on our Wedding Day Homepage?

Once you order our service, you will receive log-in information to our web site. From here, you create the homepage with our easy-to-use Homepage Control Panel.

12. How do guest(s) reach our Wedding Day Homepage?

Guests reach your wedding day homepage by visiting our reservations site, www.sendrsvp.com, and inputting the 3 digit extension number also printed on your invitation.

13. What information can be displayed on our Wedding Day Homepage?

Details of the Ceremony, Reception, and Accommodations. Directions to each of these facilities. Gift Registries with links to their web site. Wedding Party Details. A picture of the Bride and Groom. A place to RSVP.

14. How long will our Wedding Day Homepage be available?

Your Wedding Homepage will be available from the time you order the service to 3 months after your wedding.